Returns and Refunds Policy

 

Last updated: June 30, 2024

Thank you for shopping at MetalWorks Morocco. We strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to assist you with returns, exchanges, and refunds.

Eligibility for Returns and Exchanges

Defective Products:

  • If you receive a defective product, you are eligible for a return or exchange. Please contact us immediately upon discovering the defect.

Non-Defective Products:

  • We accept returns and exchanges for non-defective products as well. Items must be in new or slightly used condition.

Condition:

  • Returned items must be in their original packaging and condition. Items that are damaged or altered after delivery will not be accepted.

Return Window

  • You have 30 calendar days from the date you received your item to request a return or exchange.

Return and Exchange Process

Step 1: Contact Us

  • To initiate a return or exchange, please contact our customer service team at contact@metalworksmorocco.com. Provide your order number, details about the product, and the reason for the return or exchange.

Step 2: Prepare Your Package

  • Securely pack the item in its original packaging, including all accessories, manuals, and documentation.

Step 3: Ship Your Return

  • You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.

Return Address: MetalWorks Morocco
N°1116 1er ETAGE DR LAHBICHATE
COMMUNE TASSALTANTE
40000 – MARRAKECH
MOROCCO

Restocking Fee

  • We do not charge a restocking fee for returns.

Refunds

Inspection and Approval:

  • Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

Refund Processing:

  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3 business days, depending on your card issuer's policies.

Currency:

  • All refunds will be processed in USD.

Exchanges

  • If you need to exchange an item for a different size, color, or product, follow the return process and indicate that you would like an exchange. Once the original item is received and inspected, we will send out the replacement item.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return and provide you with a prepaid return shipping label.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: contact@metalworksmorocco.com

We value your satisfaction and appreciate your understanding and cooperation with our return and refund policy.

Thank you for shopping at MetalWorks Morocco!