Cancellation Policy
Overview
At MetalWorks Morocco, we strive to provide the best shopping experience for our customers. We understand that sometimes plans change, and you may need to cancel an order. Please review our cancellation policy below.
Order Cancellation
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Cancellation Timeframe:
- Orders can be canceled within 48 hours of placement without any penalty or fees.
- After 48 hours, cancellations may not be possible as the order may already be in processing or shipping stages.
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Cancellation Process:
- To cancel an order, please email us at contact@metalworksmorocco.com Include your order number and reason for cancellation.
- Our customer service team will confirm the cancellation and process any applicable refunds.
Refund Policy
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Full Refund:
- If the cancellation request is received within 48 hours of placing the order and before the order is processed, a full refund will be issued.
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Non-Refundable:
- Custom or personalized items are non-refundable unless they are defective or damaged upon arrival.
Processing Refunds
- Refunds will be processed within 5-7 business days from the date of cancellation confirmation.
- Refunds will be issued to the original payment method used at the time of purchase.
Contact Us
If you have any questions or need assistance with your cancellation, please don't hesitate to contact us at contact@metalworksmorocco.com. Our customer service team is here to help.